Looking for a career and not just the next job? Our client, a large multi-office-based company, is looking for an experienced Service Desk Analyst to join their IT team. If you think you are up for the challenge, contact us immediately, our client is looking to hire the right person asap!
Responsibilities:
- Tier 2/3 support level
- Desktop, mobile phone, and remote access support
- Use Helpdesk system to track problem-solving life cycle
- Print services
- Deploy hardware and software
- Rotation of Help Desk answering calls, including on-call support
- Setup equipment for conferences and operating equipment
- Help train new hires on hardware and software usage, including MS Office Suite and other office environment software
- Ability to teach classroom size audience on new software usage
- Data Recovery
Requirements:
- Minimum 2 years IT service desk experience and be able to work in office
- Must have advanced level ability in MS Office products, antivirus products and Windows-based operating systems
- Must have excellent customer service and interpersonal skills
- Ability to create training materials and videos
- Must be able to move equipment and ability to lift up to approximately 35 lbs
- Must be able to do a light amount of travel
We Offer:
- Handsome compensation package!
- Extensive Benefits Package!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Life Insurance
- PTO
Apply Today!